More capable more complex

As technologies become more capable and integrated they also become increasingly complex. Previously, users had one fixed way of reaching corporate resources. Now, access must be provided both flexibly and secure, from trusted and un-trusted endpoints. Due to increased reliance on critical systems, outages, failures and downtime have never had a bigger or detrimental business impact.

Greater capability means more complex system setups. More data and disparate methods of access result in greater risk of data leakage. Faster networks mean more feature rich content but also increased susceptibility to malware infection across corporate networks. Having a partner with the skills and resource to support these evolving challenges has never been more critical.

Ascend SUPPORT provides a professional ITIL V3 framework model to support the most demanding client expectations. Qualified engineers work at resolving your issues with the least possible delay. Firm escalation procedures ensure problem management doesn’t stall waiting for responses. Additional validation of client information means clear and correct answers are given, improving the speed and service clients receive.

All our engineers hold the highest level of vendor accreditation, and are constantly updated regarding new version detail and feature sets. Calls are quickly allocated and the most skilled within the technology area begins work on a resolve immediately. Two work threads begin, to minimise business impact, restore services and simultaneously identify root causes.

Professional oversight

All actions are overseen by experienced senior consultants, providing validation and fine tuning tasks to obtain the maximum benefit for clients. Regular program improvement discussions can be conducted with key personnel to understand business drivers, recommend improvements and optimise the investment and service it provides.

Transparency, Flexibility

Our secure online services portal provides complete transparency for all of our activities. It includes quarterly and customised reports, live feeds, incidents and the responses, made by whom and when. You can contact Ascend SUPPORT via the secure online portal, email or freephone.

The service is available 24x7x365 allowing management and administrators’ real-time visibility, access and reporting at the click of a mouse.

Optionally we can integrate with clients´ existing ticketing systems, and update incident requests without your organisation needing to change internal procedures.

Ascend SUPPORT is a part of the Ascend SERVICES portfolio which include Ascend CONSULT, Ascend TRAIN, Ascend MANAGE, and Ascend ID.

 more info

Further information on our services is available from our marketing team on
0118 979 0000 or email us at info@acenseo.com.