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VOIP/unified comms/IPT
Business Communications: Cost and Productivity Improvements
Business communications challenges can affect both profitability and customer/partner relationships. Four primary challenges include:
"Businesses in which PCs are not prevalent for each worker, such as manufacturing, healthcare, or retail, would benefit from an intelligent phone. An intelligent phone used for database information access as an alternative to a PC is likely to be less costly to own, operate, and maintain, and far easier to interact with."
Allan Sulkin, President and chief analyst with TEQConsult Group and a 25-year consultant on telecommunications technology.
- Communication-caused delay and disruption
- Communications complexity affects long-term productivity, business process reform, and financial performance
- Decision-support outcomes suffer from inability to access and collaborate effectively with primary players
- Resources are underused or misallocated because of the complexity of communication
The failure to address business communications challenges inflicts real penalties: A 2005 Sage Research study discovered that 22% of the organizations it polled reported experiencing business communication-caused delays on a monthly basis, while 13% said such delays happen every week.
Business Communications Today Require Flexibility
After massive investments in technologies and devices, organizations demand ways of simplifying business communications for their mobile and distributed workforce to improve communication flows, access primary decision makers quickly, enhance collaboration, and improve productivity to positively affect their business.
The means to flexibly and productively manage business communications in a multi-device, mobile, and distributed environment:
- Speeds access and improves communication
- Integrates different device modes and communication applications
- Dramatically improve collaboration
- Allows organizations to streamline business processes, reach the right resource the first time, and enhance profitability.
Cisco business communications solutions provide an integrated communications strategy and architecture, helping enable the secure combination of voice, video, and collaborative data applications within an integrated and intelligent network.
Business Communications Benefits Add Up
As unified communications applications become more prevalent in the workplace, more organizations are also realizing the associated benefits. Results documented by Sage Research demonstrate a multitude of benefits—both in terms of employee time savings and financial savings. Unified communications applications not only facilitate productivity improvements for mobile employees, they can also enhance the way in which all employees communicate.
- Organizations using unified communications clients saved an average of 32 minutes daily per employee because presence technology enabled staff to reach one another on the first try.
- Use of softphones resulted in an average savings of $1,727 per month in cell phone and long distance charges. Mobile workers also saved 40 minutes each day, enjoyed greater communications convenience, and generated annual productivity gains of 3.5 days per year through business continuity impact.
- Organizations using unified messaging reported that employees saved 43 minutes per day from more efficient message management while mobile workers saved 55 minutes per day.
- Companies using integrated voice and Web conferencing reported a 30% reduction in conferencing expenses (by making integrated conferencing capabilities available in-house and on-network) and an average savings of $1,700 per month in travel costs.
For others, the savings may simply come from having reduced hardware requirements and operating expenses.
And in today's dynamic business environment, perhaps the most important benefit comes from having a phone system that can change and grow at a moment's notice, enabling new capabilities for more effective communications, streamlining business processes, and improving profitability.
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